Heat Service and Support

Affordable, Automated Service Desk Solution

Reduce costs and elevate service levels with HEAT Service and Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service and Support is the service desk software that helps organizations of all types take their service and customer satisfaction to the next level.

Heat help desk software

Benefits

* Serve customers faster and more effectively
* Increase technician productivity
* Lower the cost of service Reduce training time
* ITIL verified by Pink Elephant in
* Incident Management,
* Problem Management,
* Change Management, and
* Configuration Management
* Easily integrates with desktop auditor and easyCMDB to harness the power of ITIL processes

Features

Call Logging - Log and track 100% of your service desk calls and resolve them faster than ever before.

Business Process Automation Module (BPAM) - Create automation and escalation rules easily and intuitively. Using a wizard-like interface, BPAM automates many business processes and monitors your system for problems.

Auto Ticket Generator - Automatically create new call tickets and update existing call tickets. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.

HEAT Answer Wizard - Get fast answers to key business questions with a selection of more than 200 predefined reports.

HEAT Manager’s Console - Monitor key metrics and graphically illustrate service and support center status at-a-glance.

HEAT Link to LDAP - Import data from an LDAP system for your customer information in HEAT.

Customizability - Easily customize HEAT business rules, call screens, and flows to your specific needs.

Ease of integration - Use HEAT Service and Support on its own or expand its power by easily integrating it with any other FrontRange products, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure, and integration platform.

HEAT Software Add-on Modules



HEAT CLIPS

Heat Call Logging Employee Contact Center
Learn how an employee support organization uses real-time change order monitoring and asset tracking to become a model of efficiency and cost-effectiveness.

Heat Call Logging Customer Contact Center
Learn how a customer support center can promise and deliver on demanding service level agreements while adding extra value that builds customer loyalty


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