easyCMDB features

Comprehensive Configuration Management Database

Building relationships between your CIs is simple and flexible in easyCMDB

Relationship diagrams

The Relationship Navigator produces instant diagrams that you can browse with the click of your mouse to multiple levels.

Relationships in easyCMDB enable users to specify which assets are related to each other within the repository and to describe the nature of that relationship. View relationship navigator:


  • Navigator

  • Summary
  • Supported
    CI's
  • Configuration
    Management
  • Incident
    & problem
  • Change
    Management
  • Release
    Management
  • Document
    Management
  • easyCMDB
    Integration

Visualize you assets

Integrated ITSM product based on ITIL Visualize your CI relationships

Integrated ITSM product based on ITIL Relationships are Bi-Directional

Integrated ITSM product based on ITIL
Expand the diagram by clicking on any CI image to an infinite number of levels

Integrated ITSM product based on ITIL
Omit specific CI types from the diagram

Integrated ITSM product based on ITIL
Replace images with your own and have different images per CI type (e.g. Server vs. PC)

Integrated ITSM product based on ITIL
Edit the CI record Edit the CI relationship detail

easyCMDB features and relationship Navigator

The relationship navigator is an invaluable tool when you need to view the relationships between your assets and people. For instance, when a user requests a change, the Change Control Board needs to understand the environment and who will be impacted. An example could be : a server rack needs to be replaced. The administrator needs to know information, such as, what servers are on the rack, what applications are on the servers, which users are connected / use those applications. How many people will the change impact - 1 person, multiple people a department or even the entire Organization? Relationship navigator in easyCMDB provides this information within seconds.

Relationship Navigator is accessible from within almost every screen – i.e. any incident, problem, change or configuration item. All changes are linked to the configuration item.

easyCMDB Summary of Features


Service Desk Incident Managemen Service Desk Incident Management

Problem Management Problem Management

Change Management
Change Management

 Document Management Document Management

Release Management Release Management

Configuration Management Configuration Management

Integrated ITSM product based on ITIL Integrated ITSM product based on ITIL

100% Web application, only web browser required 100% Web application, only web browser required

SaaS Help Desk - Software as a Service SaaS - Software as a Service option

Graphical diagram generation Graphical diagram generation


Supported Configuration Items

The following Configuration ITems are supported in easyCMDB. To see an explanation of each configuration item : easyCMDB Configuration Items


locationsLocations Networks Networks Devices Devices Software Products Software

Applications Applications Datastores Datastores Documents Documents People People


Configuration Management Features

Bi-Directional relationships Bi-directional relationships

Extensible Schema Extensible schema

Web service interface Web service interface

Customizable Lookup Values Customizable Lookup Values

Ownership assignment and notification Ownership assignment and notification

Software license tracking Software license tracking

Full audit trail of all changes Full audit trail of all changes

CR enforcement of all CI modifications CR enforcement of all CI modifications

Multi-version CI records Multi-version CI records

PDF summary and detailed reports PDF summary and detailed reports

Financial reporting Financial reporting

Asset tracking  CI booking / scheduling built-in Asset tracking CI booking / scheduling built-in

Firewall rule definition Firewall rule definition

CSV Export & Import  Integration with discovery tools CSV Export & Import Integration with discovery tools

 Multi-company partitioning of CMDB data Multi-company partitioning of CMDB data

Record-level access control Record-level access control

CI cloning capability CI cloning capability

Bulk update capability Bulk update capability

Relationship Navigator & diagram output Relationship Navigator & diagram output

Custom data views and queries Custom data views and queries

ustomizable graphic images and layout Customizable graphic images and layout

Document linking and free-form Notes Document linking and free-form Notes

Switch between standard and custom schema Switch between standard and custom schema

Group CIs into Collections Group CIs into Collections

Incident & Problem Management Features

Optional use, can reference external system Optional use, can reference external system

Support for Faults Support for Faults,

Problems
Problems,

Known Errors and Service Requests
Known Errors and Service Requests

User self-service
User self-service

Email notifications
Email notifications

enerate & update incidents via email
Generate & update incidents via email

Customizable portal
Customizable portal

Automate incident creation
Automate incident creation

Customizable Service Request forms
Customizable Service Request forms

Incident Dashboard
Incident Dashboard

Incident Statistics and reporting
Incident Statistics and reporting

Known Error and Problem lookup
Known Error and Problem lookup

Incident templates
Incident templates

Linkage between Incidents & CIs
Linkage between Incidents & CIs

inkage between Incidents & Changes
Linkage between Incidents & Changes

FAQ database
FAQ database

Service & SLA definition
Service & SLA definition

Auto-reminders
Auto-reminders

Auto-escalation
Auto-escalation

Plot Incidents on Calendar
Plot Incidents on Calendar

Time & cost recording
Time & cost recording

Customer billing reports
Customer billing reports

Support for Tasks with separate assignment
Support for Tasks with separate assignment

Update Incident & Task detail via E-mail
Update Incident & Task detail via E-mail

Full audit-trail of incident life-cycle
Full audit-trail of incident life-cycle

Customizable categories, status  Incident close & reopen
Customizable categories, status Incident close & reopen

Vendor performance tracking
Vendor performance tracking

Document linking and free-form Notes
Document linking and free-form Notes

Non-working day calendar
Non-working day calendar

Service Desk working hours
Service Desk working hours

alculation of elapsed time
Calculation of elapsed time

Impact analysis
Impact analysis

iew & explore Incident relationships in diagram
View & explore Incident relationships in diagram

Change Management Features

Optional use, can reference external system Optional use, can reference external system

Support for Standard & Emergency changes Support for Standard & Emergency changes

User Self-Service User self-service

Email notifications Email notifications

Update change
Update change

Task notes via E-mail
Task notes via E-mail

Automate Change creation
Automate Change creation

Optional Change review step
Optional Change review step

Multi-level CAB approva
Multi-level CAB approval

Pre-approved
Pre-approved

Changes
Changes

Change Dashboars
Change Dashboard

Change Statistics and reporting
Change Statistics and reporting

Change templates
Change templates

Linkage between Changes & CIs
Linkage between Changes & CIs

Linkage between Changes & Incidents
Linkage between Changes & Incidents

FAQ database
FAQ database

Project definition
Project definition

Auto-reminders
Auto-reminders

Plot Changes on Calendar
Plot Changes on Calendar

Time and cost recording
Time & cost recording

Customer billing reports
Customer billing reports

Support for Tasks with separate assignment
Support for Tasks with separate assignment

Full audit-trail of Change life-cycle
Full audit-trail of Change life-cycle

Customizable categories, status  Change close and reopens
Customizable categories, status Change close & reopen

Support for Standard & Emergency changes
Document linking and free-form Notes

Impact analysis
Impact analysis

View and explore Change relationships in diagram
View & explore Change relationships in diagram

Release Management Features

Email notifications Define Release and link to CIs

Link Release to Project Link Release to Project

Link Release to Change Request Link Release to Change Request

Change Request inherits links from Release  Record release dates & deployment infos Change Request inherits links from Release Record release dates & deployment info

Plot Release dates on Calendar Plot Release dates on Calendar

Release reporting Release reporting

Document linking and free-form Notes Document linking and free-form Notes

View and explore Release relationships in diagram View and explore Release relationships in diagram


Document Management Features

Upload documents into CMDB Upload documents into CMDB

Link a document to multiple CIs Link a document to multiple CIs

Support for any type of file Bulk uploads Support for any type of file Bulk load capability 10MB file size limit

Upload configuration files Upload configuration files, code automatically Custom views and search capability

Extended security to protect documents Extended security to protect documents

Version history and audit trail Version history and audit trail

View and explore Document relationships in diagram View & explore Document relationships in diagram

easyCMDB Integration Features

Active Directory Integration Active Directory ® or other LDAP authentication & synchronization

Discovery Tool Integration, incl desktop auditor Discovery tool integration with auto import

OpenNMS and Nagios support OpenNMS ® and Nagios ® support

Perl Scripts provided for automation Perl scripts provided for automating tasks

Soap 1.1. and WSDL 1.1 compliant web service interface SOAP 1.1 and WSDL 1.1 compliant web service interface

Customer development for connectors Custom development available for specific connectors

External integration Any 3rd party product capable of calling external script can trigger easyCMDB event

Integrates with HEAT and desktop auditor Ingegrates with Heat Call Logging

Upload documents into CMDB Integrates with desktop auditor