Benefits

In addition to the intrinsic benefits to be gained by adopting the ITIL framework, easyCMDB will also enable you to:

* Identify problematic infrastructure components

* Identify the impact of change and loss of service to your business

* Avoid unnecessary purchase of infrastructure

* Manage the movement and assignment of I.T. assets

* Identify and avoid conflicting changes

* Identify unauthorised changes to your infrastructure

* Improve your customer response and resolution time for reported incidents

* Improve dissemination of technical information within your organisation

* Centralise operational documentation

* Track what infrastructure your projects are dependent on

* Reduce dependency on staff undocumented knowledge

* Improve the efficiency and effectiveness of your Service Desk

* Conduct forward-planning of change, warranty expiry and other date driven events

* Monitor the cost of incidents and downtime to your business, and performance against SLA's

* Track software licensing

* Maintain an audit trail of all infrastructure changes

* Automate the notification of assigned tasks to your Support Groups

* Improve your Change Request review and approval process to increase your implementation success ratio

* Reduce maintenance overhead by providing quick access to support information

* Collapse your Service Support systems into one low-cost solution = easyCMDB !